Returns & Exchanges

Returns

Thanks for shopping at A_C Official.

We want you to be completely satisfied with our products. We will happily refund orders on all full-priced items provided the products are in new, unworn condition with tags attached.

Australian Orders

Items can be returned, for any reason, 14 Days from date of purchase.

You are welcome to:

  1. Swap for a different product.
  2. Get a full refund (available on all full-priced items only).

Please ensure all returns & exchanges come back to us in their original condition, with tags. As soon as your return has cleared its inspection, it will be processed.

Returns Process

  1. Visit our online Returns Portal to request a return
  2. Provide the Order Number.
  3. Specify whether you would like your refund processed to the original payment method or issued as a store credit. Please note return postage costs are the responsibility of the customer unless the item is faulty.
  4. Customer Service will then email for confirmation. Please note goods cannot be shipped back to us prior to the Returns Form completion.
  5. Package your items and drop off at your nearest Post Office. We recommend shipping your package back via a traceable method for peace of mind (e.g. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.
  6. Once received, your refund will be issued within 5 business days. Please note that any shipping charges for orders under $100 will not be included in the refund amount.
  7. Please note, A_C is not responsible for the shipping costs to return.

Please return the goods to:

A_C Official
ATTN: Returns
U10 / 59 Westbank Terrace
Richmond, Victoria
AUSTRALIA 3121
+61435 276 420

 

FOR ALL OTHER ENQUIRIES
Please email info@ac-official.com

 

All Other Countries

You are welcome to return for exchange or refund as per the process above. Please note A_C Official do not offer free International returns whereby the cost of shipping is not reimbursed. The carbon cost as well as price of International Shipping can make it impractical to return, so please keep this in mind.

 

SALE RETURNS

We do not offer refunds on any sale items unless faulty. An online store credit or exchange will be offered if the Sales Item is returned within 14 days of the purchase date.

 

FAULTY ITEMS

We will offer a full refund on full priced or sale items at the discretion of our customer service team. We will reimburse Return Postage in this instance.

 

TAXES & DUTIES

All international deliveries are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. 

 

SENDLE / INTERNATIONAL PARTNERS DELIVERY DISCLAIMER:

We offer Sendle International Shipping for its affordability however we are not guaranteed insurance via their partners when it gets to the country of destination. For this reason, we offer DHL as a secure shipping partner from door-to-door.

If, for some reason, your parcel is misplaced by your local Post, we may not be able to retrieve it and cannot refund lost item/s. Please note, this is just a disclaimer and not based on past experience.