Shipping & Handling
We ship both Domestically within Australia, and Internationally. For both services, we use Sendle who are Australia's first 100% carbon neutral delivery service and a certified B Corporation.
We have also recently joined DHL Green and offset all DHL shipments on your behalf.
Below are our rates:
We offer free shipping on all orders within Australia over $90.
For all orders under $90 AUD we offer Shipping at $5 (≈ £3 GBP / $3.50USD).
- 1 - 3 working days
As we use a courier, we cannot accept PO Boxes.
Packages will be left in a secure location if you are not home. If you are unable to be home when the package is due to arrive, please check your junkmail to ensure the Tracking Information provides you with redelivery or local pick up options.
DHL Domestic Delivery
For those 'whoops-I-need-it-now' moments, we also have DHL Green options for same day delivery (East Coast Aus) and next day delivery (Rest of the country).
Small package (A4 and under) $20 AUD
Large package (A3 and over) $40 AUD
We offer a flat shipping fee to New Zealand:
Small package (A4 and under) $10 AUD
Large package (A3 and over) $20 AUD
Sendle to New Zealand: 6-8 working days
We offer flat rate express shipping via DHL to New Zealand:
Small package (A4 and under) $30 AUD
Large package (A3 and over) $50 AUD
DHL to New Zealand: 1-3 working days
All NZ Parcels are shipped on a DDU (Delivery Duty Unpaid) basis. Please see below for more information.
We offer a flat shipping fee on international orders:
Small package (A4 and under) $15 AUD (≈ £9 GBP / $10 USD)
Large package (A3 and over) $25 AUD (≈ £15 GBP / $17 USD)
- North America, Western Europe (incl. the United Kingdom), Asian and the Pacific: 10-20 working days
- Rest of the world: 15-20 working days
These timings as based on estimated shipping provider timings. We will do our best to help meet these delivery timings, however, some delays out of our control may impact these.
DHL International Delivery
We offer flat rate International DHL Delivery to account for those must-have-now occasions.
Small package (A4 and under) $40 AUD (≈ £20 GBP / $30 USD)
Large package (A3 and over) $60 AUD (≈ £33 GBP / $45 USD)
- North America, Western Europe (incl. the United Kingdom), Asian and the Pacific: 2-5 working days
- Rest of the world: 3-7 working days
All international deliveries are shipped on a DDU (Delivery Duty Unpaid) basis. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
SENDLE / INTERNATIONAL PARTNERS DELIVERY DISCLAIMER:
We offer Sendle International Shipping for its affordability however we are not guaranteed insurance via their partners when it gets to the country of destination. For this reason, we offer DHL as a secure shipping partner from door-to-door.
If, for some reason, your parcel is misplaced by your local Post, we may not be able to retrieve it and cannot refund lost item/s. Please note, this is just a disclaimer and not based on past experience.