Manufacturing & Postal Damage


If your item arrives damaged, please contact us immediately on

Long-Life Care & Protectors 


Due to the array of different Sustainable and Cruelty-free Non Leather products we offer, you will find the Product Care instructions within each of your purchases.

Please hold on to these instructions for reference but a good rule of thumb is to gently wipe with a damp cloth to remove any dirt.

Please email us at info@ac-official if you require a refresher on your particular item's care instructions.

If another wax or product is used on your A_C Official product, which has not been recommended by use, and results in discolouring, increased wearing or any other damages to the materials, we cannot accept responsibility. 

We reserve the right to change or modify any terms and conditions on this website at any time. By way of your continued use of this site following such changes, this shall signify your agreement to be bound by the modified terms of conditions. 

By visiting this website, you agree that the laws of Australia will govern these Terms of Use and any dispute of any sort that might arise, without regard to principles of conflict of law.

If you have any other questions or queries which are not answered here, please get in touch with us at: